Products / Services for the Center for Business, Industry & Labor of St. Louis Community College

	Center for Business, Industry & Labor
www.cbil.org

Training and Consulting for Saint Louis Business and Industry.

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CBIL has the following services to offer you in this Business Practice area:

Systematic Design of Training Programs

CBIL Instructional Designers use a systematic instructional design process to ensure that your employees acquire and use the skills and knowledge required to do their jobs. The process is outlined in the following table:

Phase	Description
Analysis	CBILs Instructional Designers will work with your Subject Matter Experts to identify the training needs – what employees are required to learn in the course, and what methodologies will optimize this learning.
Design	Development Using their knowledge of adult learning principles, the designers will design and develop a creative learning program, whether it is instructor-led, web-based, discussion-based, on-the-job, or a blended approach. Instructional materials may include learner manuals, leader’s guides, job aids, and other reference materials.
Implementation	CBIL can implement the program using professional facilitators, or help you implement the program using your own training personnel.
Evaluation	CBIL can develop evaluation methods at any of the following levels: Reaction to training – what did the learners think of the training experience? Learning – what did the learners actually learn? This could involve written and/or performance-based testing. Performance – did the learners apply the learning to their actual jobs? Impact – what was the effect of the training on the company’s bottom line?

Process Picture Mapping – Work Instructions that Work

The Process Picture Map™ (PPM) is a job aid that incorporates pictures with work instructions. The PPM Writer uses an interview process that captures the "Best Known Way" to do something. PPMs are used to effectively communicate a process in a simple and logical way. The PPM may be used in hard copy or electronically. PPMs comply with ISO, FDA, and other regulatory requirements.

CBIL has partnered with Talsico, the creator of Process Picture Maps™ Software & Job Aiding process so that area companies may use this option for their procedure writing projects.

Advantages of using the Talsico Process Picture Map Software ™ are:

PPM™ software is based on how the brain most effectively processes information.

PPM™ processes enable you to create powerful procedures and job aids that:

comply with ISO, FDA, and other regulatory requirements

have a built-in review process that expedites editing, correction & approval

incorporate existing procedure numbering systems or create new numbering to easily fit into quality, safety, or production control systems

convert easily to electronic formats, such as PDFs or Word documents for easy retrieval and/or subsequent editing

are standardized for easy transfer to other facilities or locations

A PPM project can be as small as 10 or as large as a 1000. Our Business Practice Leader will come to your site to discuss the nature of your project and will help you estimate how many PPMs you will need. We have certified PPM writers available for any size project.

Click here to view a Sample PPM – Loader Changeover

Click here to view a Sample PPM – Tablet Weights

Technical Documentation

CBIL can assist your company with a wide variety of technical documentation services such as operation manuals or equipment job aids. We can lead major initiatives to document new equipment start ups that don’t have adequate manuals for training operators. We are excellent at assisting companies write standard operating procedures for entire production lines or systems. We are happy to produce Job Aids in the format of your choice. Or we can just be your extra technical writers on deadline driven projects that have left you shorthanded. Call our Business Practice Leader for Documentation for a discussion of your needs.

Contact Information

For more information, please contact Lisa Stepanovic, Business Practice Leader for Instructional Design/Documentation at 314.539.5296 or lstepanovic@stlcc.edu

Resource Links

on target, on demand, on site training and consulting services

300 South Broadway, St. Louis, MO 63102-2810
Phone: 314-539-5310 Fax: 314-539-5349

Systematic Design of Training Programs

Phase

Description

Process Picture Mapping – Work Instructions that Work

Technical Documentation