Registration Form for
IT Help Desk Technician Training

The IT Help Desk Technician course prepares entry-level Information Technologists for work as Customer Service and Help Desk Professionals in the Desktop services and applications domain. Participants will develop skills such as: installing, maintaining, supporting, and troubleshooting hardware components, deploying desktop operating systems and applications, deploying and maintain networking protocols and topologies, and designing desktop and network security. Desktop operating systems explored are: Microsoft Windows XP Professional, Microsoft Windows Vista, and Linux. Additional information will be provided to allow students to pursue CompTIA and Microsoft vendor certifications. More information on IT Help Desk Technician Program.

Prerequisites
Students taking this course should already have the following computer knowledge:
End-user skills with Windows-based personal computers, including the ability to:

Browse and search for information on the Internet
Start up and shut down the computer
Log on to a computer and computer network
Run programs
Move, copy, delete, and rename files in Windows Explorer

Basic knowledge of computing concepts, including:

The difference between hardware and software
The functions of software components, such as the operating system, applications, and file systems

Schedule
March 8, 2010 (6 weeks), 8 a.m. to 5 p.m., at the Downtown Education Center of St. Louis Community College (across the street from Busch Stadium), 300 South Broadway, St. Louis, MO 63102.

Program Cost
$4,950 and includes all training materials, lab manuals and CompTIA and Microsoft exam vouchers. Dislocated workers and other unemployed individuals may qualify for tuition support by utilizing Individual Training Accounts under WIA funding.

For displaced worker funding information contact one of the Career Center locations:
    Joe Ruzicka: 314-644-9787 (Forest Park)
    Cassandra Brown: 314-679-3306 (North Oaks)
    Kelly Hubbard: 314-657-3539 (SLATE-City)

on target, on demand, on site training and consulting services

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Registration Form for IT Help Desk Technician Training

Registration Form for
IT Help Desk Technician Training